Net 30 day payment terms are extended to federal, state, regional and local government agencies, municipalities, institutions, military and schools only. We gladly accept Visa, Mastercard, Discover and American Express as forms of pre-payment (international credit cards accepted on a case by case basis only). Additional acceptable forms of pre-payment include, money order(United States only),cashier/bank check(United States only), wire transfer and personal/company check(allow 7-10 business days to clear issuing United States financial institution & 30-45 days from international financial institution). No COD’s. Credit accounts must be paid within the terms agreed upon. Accounts not paid within agreed terms will be subject to a 1.5% monthly service charge which is an annual percentage rate of 18%. A $25.00 penalty will be charged for each check returned for any reason.

Note on bank wire transfers: We have been experiencing a high degree of short payments as a result of incorrect data entry from the issuing bank. This can be avoided by asking your banking agent to enter the letters “OUR” in the data field labeled “71A”. If the letters “SHA” are entered, the issuing bank wire transfer fees will be deducted from the wire transfer funds, resulting in a short payment. The customer is responsible for the reimbursement of any bank wire transfer short payments.

MERCHANDISE RETURNS

If mirrors are being returned for credit (NO REFUNDS), freight must still be prepaid. All returns must be pre-arranged with our customer service department. All returns must be accompanied by a Return Authorization Number (RA#) and must be returned in the original packaging in brand new condition. It is the customer’s responsibility to make arrangements and pre-payment for shipping on all products being returned.

On custom orders, all sales are final and no refunds will be given.

Any merchandise being returned that is not deemed defective will be charged a 25% restocking fee. Any deliveries refused for convenience reasons will be charged a 25% restocking fee. Customer will be responsible for both inbound and return freight charges.

Do not ship products back to the address on our website. Products must be shipped back to the address they originally came from.

FREIGHT DAMAGE: VERY IMPORTANT!

Please inspect your shipment carefully before signing carriers receipt. Make notations on the receipt of any exterior damage. If any concealed damage is noticed while unpacking, DO NOT THROW AWAY CARTONS OR PACKING! Call delivering carrier immediately to request on-site inspection on collect shipments. On prepaid shipments, contact us immediately. Carriers allow only 5-7 days(depending on carrier) to report damage or you will lose claim privileges.

FREIGHT CARRIER RE-DELIVERY CHARGES

All freight carrier re-delivery charges are the sole responsibility of the customer. The shipper cannot be held liable for these charges. We highly recommend adding a 24 hour pre-notification service from the freight carrier to your shipment to avoid missed appointments. Some freight carriers charge a fee for 24 hour pre-notification. Otherwise, freight carriers typically deliver Monday through Friday during normal business hours.

SHIPPING PROCEDURES

UPS of Fed Ex Ground shipments: A signature may be required on some shipments. The carrier will make three attempts for delivery. If the 3rd attempt is unsuccessful, the packages will be returned to the shipper at the customers expense. Customer is responsible for both inbound and outbound shipping charges for shipments returned to sender.

Freight carrier: Deliveries are curbside and will be delivered to a location that is most accessible by a tractor trailer. If delivery is residential, customers are required to be present at time of delivery and assist in removing packages from the back of the truck. An optional liftgate service is available for off loading packages to the ground level at an additional charge and must be pre-arranged by the customer at time of order. Optional inside delivery is available at an additional charge for commercial deliveries only and must be pre arranged by customer at time of order. Inside delivery is ground level only inside door of facility only.

FREIGHT QUOTES

Rate quotes are good for the same day quoted only and are based solely on information provided by the customer. It may not match freight rates and freight charges used at time of shipment. Freight quotations are not binding by GlasslessMirror.com. We do our best to provide the most competitive freight rate possible, however if the customer elects to use their own freight carrier, GlasslessMirror.com will not be responsible for any shipping issues including freight charges or freight damage that may arise from use of the customer's chosen freight carrier.

MINIMUM SHIPPING & HANDLING FEE

Minimum shipping & handling fee is $15.00.

INTERNATIONAL SHIPPING POLICY

All customs and duty charges imposed by your port of entry are the sole responsibility of the customer. The shipper cannot be held liable for these charges. Please contact your customs broker or freight forwarder to make arrangements for clearing your shipment from your port of entry. International shipping quotes do not include customs and duty charges unless otherwise noted.

SHORTAGE POLICY

Customer must call us within 48 hours of receiving the shipment. If claim is made at a later date, we will not be held responsible. The shortage will be subject to investigation. If we find the claim is justified, we will either issue a credit or replace the merchandise. When shortage or damage is due to the freight carrier, a claim must be filed with the carrier immediately.

ORDERING PROCESSING & LEAD TIME

Please review orders. Advise us of errors or disagreements immediately. Please review this confirmation and contact us if there are any corrections or changes. If we do not receive any adjustments within 24 hrs, we will process the order as is. At the present time, orders are shipping out in 30 days or LESS, barring back orders. Custom orders can sometimes exceed 30 days as custom orders are custom built to order.

Sometimes we encounter pricing errors or discrepancies even though they are rare. If we discover a pricing discrepancy with an order, we will place the order on hold until we can contact the customer with the correct pricing. After consulting the customer we will either proceed or cancel the order per the customer’s instructions.

RUSH ORDERS

Rush orders and orders with delivery deadlines may be subject to an expedite charge due to the unusually short manufacturing lead time. A guaranteed freight delivery service is highly recommended and may be subject to an additional charge. GlasslessMirror.com cannot be held liable for late shipments if a guaranteed freight service is waived by the customer.

CUSTOM SIZE MIRROR TERMS AND CONDITIONS

Prices, sizes and manufacturing specifications are subject to change without notice. All custom size mirrors must be paid for in advance. Orders will not be processed until we receive written purchase order and payment. Minimum custom order is $250.00 In some cases, special packaging charges may be applied. Custom size mirrors cannot be returned. Special shapes: circles, triangles, trapezoids, etc., will be quoted separately.

Dimensional Tolerances

Dimensional Tolerances for all mirrors sizes up to 8 feet long are +/- 1/8" - up to 20 feet long +/- 1/4" - over 30 feet long +/- 3/8".

PRICING

Product prices are good for 30 days from date of your sales quotation for written quotations only. Verbal pricing quotations are not binding. All products and prices subject to change at any time without notice. Quoted freight may change at any time due to conditions that are beyond our control.

WARRANTY

GlasslessMirror.com warrants any Mirrorlite™ merchandise sold by it to be free from defects in workmanship and material for a period of one(1) year from the date of sale. GlasslessMirror.com's OBLIGATIONS ARE LIMITED, AT ITS OPTION, TO A REFUND OF THE PURCHASE PRICE, TO REPLACEMENT, OR REPAIR AND IT SHALL NOT BE LIABLE FOR ANY INJURY, LOSS OR OTHER DAMAGES, CONSEQUENTIAL OR OTHERWISE, ARISING FROM THE USE, OR INABILITY TO USE, ANY MERCHANDISE SOLD OR MANUFACTURED BY IT. GlasslessMirror.com shall not be liable to make a refund or to repair to replace, if the merchandise has been damaged by accident, negligence, alteration, abuse, misuse or improper installation. All claims under this Limited Warranty must be made to GlasslessMirror.com in writing within ninety days of sale. THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR USE, AND ANY WARRANTIES OF QUALITY, DURABILITY, OR SUITABILITY, AND IS IN LIEU OF ALL OTHER OBLIGATIONS OR LIABILITIES IN GlasslessMirror.com's PART. THIS LIMITED WARRANTY CONSTITUTES THE ONLY WARRANTY MADE BY GlasslessMirror.com, ALL OTHER WARRANTIES BEING EXPRESSLY EXCLUDED.

PRIVACY

We respect your privacy and we are committed to protecting it. We will never share, sell, trade or give any 3rd party your personal information without your advance permission or unless ordered by a court of law. We will only request your email address in order to be able to reply to you for the following reasons: Product sales or technical questions. Product or shipping pricing. Sales quotations. Order confirmations or invoices. Shipment status. Order follow up. Feel free to contact us at info@glasslessmirror.com if you wish to have your email removed from our database or if you have received any unwanted or unsolicited emails or emails purporting to be sent from our database.